Are you looking to surrender your chinchilla(s)? We do not offer boarding services.*

Are you 18 or older?*

If you are under 18 years of age, you MUST have a parent contact us to give prior consent before we proceed with the surrender. A parent/guardian must also attend the surrender appointment.*

Did your chinchilla(s) come from Sunshine Chinchillas?*

All chinchillas are sexed to reconfirm gender once in our care. Same-sex pairs/groups are adopted out together unless there are signs of fighting/illness. Opposite-sex pairs/groups are ALWAYS separated and adopted out alone or with same-sex cage mates.*

If you are surrendering the chinchilla(s) with a cage, do you understand the cage must be taken apart? If you have a wooden cage or one that cannot be taken apart, please keep this cage and we will use one of our own.*

We do not accept unsafe items such as: plastic exercise balls, towels, wire hay racks, broken/rusty/filthy cages, any damaged/filthy supplies. We can refuse to take cages/supplies we deem unusable.*

If we deem any of the items brought during the surrender appointment to be unsafe/damaged/filthy/overly rusty, we will ask you to keep it and recycle/dispose/donate them, however applicable, at your discretion.*

Have you reviewed the money/time saving tips page on our website? This has tips for saving money on supplies and recommendations if you don't have a lot of time to care for your chinchilla(s); tips regarding allergies can also be found here.*

If your chinchilla is having a medical emergency or shows signs of malocclusion, please contact a veterinarian immediately.*

Do you understand that there is a minimum surrender fee of $40 per chinchilla? This is considered a required donation to help keep our rescue going.*

Do you understand that the surrender fee must be paid within 24hrs of the inquiry to secure a spot in our rescue? We are a very small rescue with limited space; if the fee is not paid within 24hrs of being sent, we will move on to the next person.*

Do you understand that the surrender fee is non-negotiable and non-refundable?*

Do you understand that we have limited surrender appointment availabilities on Sundays, between 12pm-5pm, only? We do have jobs outside of chinchillas that limits our window of availability.*

Do you understand that the animal(s) must be surrendered within two weeks of the fee being paid? Failure to communicate, missed appointments, or deciding not to surrender after paying the fee will result in forfeit of surrender deposit.*

Do you understand that any chinchilla(s) must be surrendered in a secure travel carrier, small cage, or closeable box with proper airflow?*

Do you understand that we are in Central FL and do not offer pick-ups, or long distance meetups? It is the responsibility of the owner to bring the animal(s) to our public meetup location at the time of the surrender appointment.*

Once surrendered to Sunshine Chinchillas, the chinchilla(s) and supplies become the property of Sunshine Chinchillas. We do not adopt the same animal(s) back out to the owner who surrendered; those who surrender give up all rights to the animal(s).*

Have you reviewed our surrender page? If you haven't, please do so.*